At Barclays, we continuously strive to improve our Customer Experience.

Raising your grievance gives us the opportunity to put things right for you.

Escalation of your complaints
To log your grievance or service query you may use the most convenient channel from the list below: 

Through our website:
Click here

By phone:
+248 438 3939

By email:
sez.customerservices@barclays.com

By post:
Customer Service Department
Barclays Bank (Seychelles) Limited
P O Box 167
Victoria
Mahe
Seychelles

We're here to help
How soon can you expect a response?

You will receive a response within 10 working days and we shall do our best to resolve your complaint within this period. Some complex complaints may take a longer time to resolve. However, even in such cases, you will be informed about the status of your complaint within this timeframe.  

Please write to us
To escalate your grievance 

By Phone: +248 4383939

By email: sez.customerservices@barclays.com

If you are not satisfied with the resolution, you may request us to refer the matter to:

  • Head of Customer Service
  • The Managing Director Barclays Bank (Seychelles) Limited or
  • To the Central Bank in accordance with section 8(2) of the Financial Institutions (Complaint Handling) Regulations 2008.
speech bubble with question mark

Need more help?

Call:

(+248) 4383939

Email:

sez.customerservices@barclays.com

Talk to us