Things are changing at Barclays Bank (Seychelles) Limited and as we get ready to change our name to Absa, you’ll start to see more of our new look.

Come and explore our branches or ATMs and you’ll experience our vibrant new red that touches every part of who and what we are. A red that is warm and powerful. Passionate and proud. A red inspired by the colour that is woven through our African land and skies.

Our colour may be different but our dedication to you remains the same. As we begin our journey to change we will continue to build on our proud heritage.

Remember to protect yourself from fraud. Never give out your account or security details.


New look
ATMs
 

Vibrant red
signage
 

Colourful
interior
 
Come and experience our new look

Find out more about our journey to Absa and the changes to our branches.

  • 1. Who is Absa Group?

    Absa Group Limited is Barclays Bank (Seychelles) Limited’s parent company, and is listed on the Johannesburg Stock Exchange in South Africa. We are one of Africa’s largest diversified financial services groups, offering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth and investment management and insurance. The Group has a presence in 12 African countries and an international representative office in London. We have almost 40,000 employees, more than 1,000 branches, and approximately 10,000 ATMs.

    The Group’s registered head office is in Johannesburg, South Africa and it owns majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa (Absa Bank), Tanzania (Barclays Bank Tanzania and National Bank of Commerce), Uganda and Zambia. The Group also has representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa and Zambia.

    Historically, Absa started in South Africa. However, the new Absa brand (which Barclays Bank (Seychelles) is getting ready to adopt) represents a uniquely diverse African banking group whose purpose is to bring possibility to life.

     

  • 2. Why are we seeing changes within the bank? Why is the bank changing from Barclays to Absa?

    While Barclays continues to have a significant stake in Absa Group, it’s no longer our majority shareholder and we’re separating our operations in Africa from those of Barclays PLC. This change, which is currently in progress, has given us an opportunity to roll out a name and brand that reflects our identity in Africa, and to unite behind a single brand and purpose which is to bring possibility to life.

  • 3. When are you officially changing to the Absa name? Tell me about your journey of change to Absa.

    Barclays Bank (Seychelles) Limited is preparing to change to Absa Bank (Seychelles) Limited. As part of our preparation, we are taking a sequenced approach to our change plans. Some branches will start to reflect several elements of the new brand before others. Even though some branches will start to look like Absa, we will continue to operate and trade as Barclays Bank (Seychelles) until our name officially changes. The bank has several legal and regulatory milestones to achieve before the official name change date can be announced.

  • 4. What will change in this hybrid transition period?

    Over the coming months, you will see various Barclays-branded items, places and assets change to the Absa brand. This includes branches, ATMs and some other branded assets. Customers will not be required to do anything during this period. All customer services will continue as before:

    What will change?

    • Our branch colleagues may wear a pop of red in their uniforms.
    • Going forward, customers can look forward to new and innovative products and services.

    What will not change?

    • Cards, accounts, chequebooks etc. will work as normal.
    • All channels (e.g. ATMs, internet banking, mobile banking and the Barclays mobile banking app) will be available as usual.
    • Our branches will operate as usual during our normal banking hours.
    • Our banking site is still www.sc.barclaysafrica.com
  • 5. What do these changes mean for me as a customer, do I need to do anything?

    You don’t need to do anything as a result of the changes you’re seeing. Your products and services will not be impacted by our brand change. You can look forward to a new, refreshed banking experience with us once we’ve changed to the Absa brand.

  • 6. Will there be staff changes? Will I be dealing with the same tellers and branch manager?

    Nothing will change in how we serve you on a daily basis, so you can bank with us as confidently as you always have.

     

  • 7. I can still see Barclays branding here and there. When will the change to Absa be complete?

    Given the significant size of the task ahead, we’re getting ready to change our name and have started introducing Absa’s warm, vibrant red colour palette on some of our assets, including bank branches and ATMs, across the country, to ensure we are fully ready by the time our brand changes. There are still several legal and regulatory milestones to achieve before we’re able to announce our final changeover date, and we’re working closely with regulators on this. We’ll announce this official date in due course.

  • 8. When will you start trading as Absa?

    We’ll start trading as Absa once our official name change is complete. There are still several legal and regulatory milestones in a defined regulatory process that we are undertaking before we are able to announce our final changeover date, and we’re working closely with regulators on this. We’ll announce this official date in due course.

  • 9. Why did you decide on Absa as the new brand?

    We know how important a decision like this is, and, before coming to any conclusions, we consulted widely with employees, customers, regulators and other stakeholders across the continent. The outcome of these discussions was that we needed one brand to unite all our operations across Africa. The Absa brand is already well-established and well-known in parts of Africa, and has strong African and international banking credentials.

  • 10. You will need to invest significant resources in the rebranding exercise. Will I be paying for this?

    The cost of implementing and communicating this rebranding has been carefully planned, and will be paid by our company. It will not be passed on to our customers.

  • 11. Is this a South African bank taking over a formerly British bank?

    Absa is an African bank, with a focus on Africa, and is present in 12 African countries. The Group’s platforms are of global scale, and international clients are well served by our London office. Barclays Bank Seychelles was acquired by Absa Group in 2013, so we have been part of the same family for a much longer period.

  • 12. Is Barclays PLC still involved in any way?

    Although Barclays PLC is no longer a majority shareholder, they continue to have a shareholding in our parent company, Absa Group.

  • 13. Can I have the same confidence in this new brand as I had in Barclays?

    Absa Group Limited is committed to building on Barclays' heritage in Africa and the strengths that we already have on the continent. We have a deep history and local knowledge in Seychelles. Our main products and services haven’t changed. Our customers can bank with us as confidently as they always have.

  • 14. Will my money be safe with this bank?

    You can bank with us as safely as you always have. Absa Group is one of the largest banking groups in Africa, with a balance sheet of more than USD 91 billion, as well as new systems with robust security provisions.

  • 15. Will these changes affect products and services?

    No, our brand change will not directly affect your existing products or services. In fact, once we have Absa in (Seychelles), you can look forward to new and innovative products and services.

  • 16. Will my card, account, app, etc. still work?

    Yes. The process of changing Barclays Bank (Seychelles) to Absa does not affect the functionality of products or services. Your account and cards and existing Barclays platforms will continue to work as they always have.

  • 17. Can I still use my Barclays-branded card in the ATM and at branches and point-of-sale?

    Yes, you can continue to use all your Barclays products and services in the same way as you have in the past.

  • 18. Will there be any additional transactional charges for using a Barclays-branded card in an Absa ATM or POS machine, and vice versa?

    There will be no additional bank fees or charges on any of these transactions.

  • 19. Will you be issuing new cheque books and cards?

    All new cards issued from the date of our official name change will bear the Absa brand. Barclays-branded cards will continue to be valid until they expire, at which point we’ll replace this card with an Absa-branded card.

    We (and all outlets) will continue to accept Barclays cheques as payment during and after our name change. After we have officially changed our name, you will be encouraged to apply for new Absa-branded chequebooks. All new chequebooks issued from the date of our official name change on wards will bear the Absa brand.

  • 20. Will I be able to access all my banking services without interruption?

    Our hybrid transition period is being carefully managed and will align with stakeholder and regulatory requirements to ensure that the changes are as seamless as possible. We’re working hard to ensure a smooth transition of all our systems from Barclays to Absa, with minimal interruption to you.

  • 21. Will I be required to change my account details?

    No, you will not be required to change your banking details at any point during our brand change process. However, we urge you to be particularly vigilant during this time, as fraudsters are always looking for opportunity to obtain important personal information by masquerading as your bank. They may use our brand change as an opportunity to ask you to change your details. Such messages do not come from us – your bank account details (including account number and branch code) will not change.

  • 22. Will my bank charges and rates be changing?

    Bank charges and rate changes happen from time to time in most banks.
    Any changes to bank charges or rates will not be a result of our brand transition or change, but will happen as part of our normal course of business.

  • 23. Will this affect the current loan agreement I have with Barclays?

    There will be no change to your current loan agreement with Barclays. The contracts will not require change now or in the future.

  • 24. If I suspect my account has been compromised, who should I call?

    If you suspect that your account has been compromised, contact our Call Centre on 4 38 39 39, during normal working hours and 4 38 39 73 out of working hours. If your card is lost, stolen, retained or jammed while using a Barclays or Absa ATM, call 4 38 39 73.

  • 25. What must I do if I receive an email or link asking me to provide my account details and information?

    We will not be asking customers and clients for any information nor will we need you to update any of your personal account information or details as a result of this change.

  • 26. Who can I contact for more information?

    If you have a specific query or have a question that has not been answered, you can contact our Customer Call Centre on 4 38 39 39 or speak to any of our branch staff.