We take your requests and instructions and provide a speedy response in English, French or Seychellois Creole.
Services offered by our Contact Centre
- Card activation and blocking
- Change of contact details
- Credit card PIN reissue
- Request for statement
- On-boarding and eStatement
- Redeem credit card reward points
Enquiries we can assist you with
- Information about our products and services
- Lodging your compliments and complaints
- Exchange rates queries
- Interest rates queries
- Fees and charges queries
What you can view on your account once registered with our Contact Centre
- Query transactions on the accounts
- Request cheque books (if available for your account type) and statements
- Make transfers between your own accounts
- Unlock your Internet banking account if locked
- Activate and deactivate your Internet banking account
- Block your card if you suspect that someone has had access to your card and PIN
We require that you register with our Contact Centre for these account-specific services so that we can identify and verify you when you call us.
